Privacy Policy

Privacy notice and consent

This notice explains how information about you is collected and used. This website is operated by Lockers4all (Lockers4all L.P.). We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

the personal information we collect about you
what we do with your information, and
who your information might be shared with.
What information do we collect?
Personal information provided by you
We collect the following personal information about you when you create an account or create a booking via our website or apps:

your name,
country of origin,
email address, and
phone numbers
We may also collect personal information when you contact us, send us feedback, complete customer surveys and participate in any competitions. Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet).

Our lawful basis for collecting this information is simply to provide you with the best service possible. Your contact details are required to send you transaction confirmations - and to reach you in case we need to alert you to changes.

Personal information about other individuals.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices; and
give consent to the transfer of his/her personal data abroad.

Sensitive personal information
We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes information relating to: your ethnic origin, your political opinion, your religious beliefs, whether you belong to a trade union, your physical or mental health or condition, your sexual life, and whether you have committed a criminal offence.

We will only collect your sensitive personal information with your explicit consent.

Payment Information
We do not collect or hold your payment information. This is all handled by our third party payment processors, Stripe. Stripe only store what information they are required to store by law. No additional information is stored unless your express permission is given (e.g. ‘Remember Me’ function at checkout). This information is stored securely in a manner that is not accessible. Please check their privacy policies for further information.

How do we collect information from you?
We gather information directly from you when you provide us with it via our websites and mobile applications or ‘Apps’.

We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website and may also use other similar tracking technologies such as web beacons, action tags, Local Shared Objects (‘Flash cookies’) or single-pixel gifs on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

How will we use the information about you?
We collect information about you for a number of reasons.

So that we can take steps to enter into a contract with you and provide services to you once that contract is in place, we collect personal information to:

identify you and manage any accounts you hold with us;
contact you for reasons related to the service you have signed up for or to provide deal with payment for our services;
notify you of any changes to our website or to our services that may affect you;
We also collect personal information to comply with our legal obligations, for example to comply with anti-money laundering and counter-terrorist financing requirements.


Who your information might be shared with
We may disclose your personal data to:

service providers under contract with us to support our business operations, such as fraud our insurers and insurance brokers;
Stripe , our payment processors;
law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;
any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;
any person who you have named as a person we can contact to discuss your account;
credit card associations if specifically required

If we pass data on to insurers, they may enter your data onto a register of claims which is shared with other insurers to prevent fraudulent claims. If we use an outside party to process your information, we will require them to comply with our privacy policy in connection with the services they provide for us and not for their own business purposes.

Keeping your data secure
We will use technical and organizational measures to safeguard your personal data, for example:

access to your account is controlled by a password and username that are unique to you; we store your personal data on secure servers.

We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to keep it safe and to prevent unauthorized access. We only allow certain authorized employees to have access to your personal information who need to use it to fulfil their job responsibilities. These employees are trained in the proper handling of customer information. Employees who do not comply with our internal rules are subject to our usual disciplinary procedures.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

Our website contains links to websites and applications owned and operated by other people and businesses. These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.

What rights do you have?
Right to request a copy of your information (Article 15, GDPR)
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:

email, call or write to us (see ‘How can you contact us?’ below)
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information you want a copy of
We will not charge any fee for this service.

If you have your login details, the easiest thing is to login to your account. There you can add, edit and delete the data we hold on you. To delete your account, please contact [email protected]

Right to correct any mistakes in your information (Article 16, GDPR)
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below)
let us have enough information to identify you (eg account number, user name, registration details), and
let us know what information is incorrect and what it should be replaced with
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below). You can also click on the ‘unsubscribe’ button at the bottom of any email newsletter we may send you. It may take up to a month for this to take place.
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)
Right to erasure (Article 17, GDPR)
You can ask us to delete the data we hold about you in certain circumstance. You can do this if it is no longer necessary for us to hold the data for the purpose it was collected (for example if you are no longer a customer), or if we are using it without your consent or you have to ask us to delete it to comply with any of your legal obligations. You can also do this if you originally gave your consent to us using your information and you want to change your mind, If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below).
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know why you would like us to delete your data from our systems.
We will take steps to make sure the information is deleted from our systems and by any people who are processing your information for us unless we have to carry on using the information for legal reasons. This process may take up to 30 days.

How to contact us
Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to [email protected] or write to us at Lockers4all L.P. Aiolou 66-70, 10559, Athens , Greece or call us on +30 213 0354760